Turning a used heavy equipment marketplace standoff into a conversation.

Turning a used heavy equipment marketplace standoff into a conversation.

Turning a used heavy equipment marketplace standoff into a conversation.

Turning a used heavy equipment marketplace standoff into a conversation.

Client

Boom & Bucket

Year

2021-2026

The Problem

Heavy equipment doesn't sell at sticker price. But every Boom & Bucket listing showed one confident number with no path to negotiate, so buyers who weren't ready to pay full price just closed the tab. Sellers were almost always willing to take less. Neither side had a way to know that about the other.

Scope of Work

Branding
Web Design
User Experience
Conversion Rate Optimization (CRO)
Impacts at a glance

3x lift in lead form conversion on listings with "Name Your Price" tool enabled

  • 30% increase in closed deals tied to the new offer flow

  • Cut down "what's your best price?" cold contacts to the sales team

  • Gave sellers a way to signal flexibility without lowering their list price publicly

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Research

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I went in with three questions. Why are buyers bouncing? What do they actually want? And what do comparable marketplaces do that works?

Buyer interviews. I talked to recent buyers and people who'd contacted us but never closed. The pattern showed up fast and it was consistent. They assumed the price was firm. A few told me they figured Boom & Bucket was "more like Carvana than Craigslist," that the number on the page was the number. Others said they'd bought elsewhere because a competitor's listing let them submit an offer in two clicks.

Data analysis. I pulled funnel data on listings over the prior six months. Drop-off at the contact step was way worse than every step before it. Buyers were getting deep into listings, high intent signals everywhere, and then disappearing. I also looked at closed deals and found the gap between list price and final sale price was rarely zero. Sellers were already negotiating. We just weren't surfacing it anywhere in the product.

Competitive analysis. I studied how negotiation worked across eBay Motors, Facebook Marketplace, IronPlanet, MachineryTrader, and a few B2B equipment platforms. The patterns clustered into three models. Open auction (loud, anxiety-inducing). Private offer (buyer submits a number, seller responds). And "best offer" anchoring (platform suggests a reasonable range). The private offer model with smart anchoring had the cleanest UX, and it was the closest match to how heavy equipment actually changes hands offline.

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"Joseph's attention to detail made our product stand out in a crowded market."

Jake Mallard

Head of Design

"Joseph's attention to detail made our product stand out in a crowded market."

Jake Mallard

Head of Design

Trusted by many

Trusted by many

Trusted by many

Trusted by many

99+ Happy clients

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99+ Happy clients

Like what you see?
Book a free discovery call.