Client
Disney
Year
2015-2016
Axiom approached me to create a distinctive e-commerce experience that would set them apart in the crowded streetwear market. They needed a platform that would showcase their architectural-inspired menswear while providing a seamless shopping experience that reflected their brand philosophy of "structured minimalism."
Scope of Work


Impacts at a glance
3x lift in lead form conversion on listings with "Name Your Price" tool enabled
30% increase in closed deals tied to the new offer flow
Cut down "what's your best price?" cold contacts to the sales team
Gave sellers a way to signal flexibility without lowering their list price publicly

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Research
Add optional descriptions to explain your work.
I went in with three questions. Why are buyers bouncing? What do they actually want? And what do comparable marketplaces do that works?
Buyer interviews. I talked to recent buyers and people who'd contacted us but never closed. The pattern showed up fast and it was consistent. They assumed the price was firm. A few told me they figured Boom & Bucket was "more like Carvana than Craigslist," that the number on the page was the number. Others said they'd bought elsewhere because a competitor's listing let them submit an offer in two clicks.
Data analysis. I pulled funnel data on listings over the prior six months. Drop-off at the contact step was way worse than every step before it. Buyers were getting deep into listings, high intent signals everywhere, and then disappearing. I also looked at closed deals and found the gap between list price and final sale price was rarely zero. Sellers were already negotiating. We just weren't surfacing it anywhere in the product.
Competitive analysis. I studied how negotiation worked across eBay Motors, Facebook Marketplace, IronPlanet, MachineryTrader, and a few B2B equipment platforms. The patterns clustered into three models. Open auction (loud, anxiety-inducing). Private offer (buyer submits a number, seller responds). And "best offer" anchoring (platform suggests a reasonable range). The private offer model with smart anchoring had the cleanest UX, and it was the closest match to how heavy equipment actually changes hands offline.

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And this one is using a 4:3 ratio.
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